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 Rascals MOBILE PET GROOMING

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1. What personal information do we collect? We collect only what's necessary to deliver our services and process sales:

  • Your name

  • Email address

  • Phone number

  • Service address (for mobile grooming visits)

  • Details about your pet(s), such as name, breed, age, temperament, any relevant health/grooming notes (provided by you for safe and effective service)

  • Payment details (processed securely via our EFTPOS machine for in-person payments or bookings/merchandise; we do not store full card numbers ourselves)

We do not collect unnecessary data, use tracking tools, cookies for analytics, or send marketing emails.

2. How do we collect your personal information? Directly from you when you:

  • Book a grooming appointment (via phone, text, email, or in-person)

  • Purchase merchandise (e.g., doggy products)

  • Provide pet details during a visit or consultation

  • Contact us for enquiries

Payment information is handled directly through our EFTPOS machine during transactions.

3. Why do we collect, use, and hold your personal information? To:

  • Schedule and carry out mobile pet grooming at your home or location

  • Tailor grooming to your pet's specific needs and safety

  • Process payments for services and merchandise

  • Send only service-related messages (e.g. appointment reminders, confirmations, receipts, basic follow-up tips)

  • Maintain simple records for returning clients (e.g. pet grooming preferences/history)

  • Resolve any issues or handle requests (per our separate Refund Policy)

  • Comply with basic legal needs (e.g. keeping tax/invoice records for 7 years)

We do not use your information for advertising, sharing with marketers, or any other unrelated purpose.

4. Who do we disclose your personal information to? We keep your information strictly private and share it only when required:

  • With payment systems/providers as needed for EFTPOS transactions (they handle security and compliance standards like PCI DSS; we do not retain sensitive card data)

  • If legally compelled (e.g. by authorities, courts, or regulators)

We do not sell, rent, trade, or share your information with third parties for any other reason. Any overseas data handling (e.g. if EFTPOS backend involves international elements) is through reputable, secure providers.

5. How do we protect your personal information? We use practical security measures, such as:

  • Secure handling of payments via EFTPOS machine

  • Password-protected storage for contacts, bookings, and notes (e.g. on phone or simple systems)

  • Limiting access to only ourselves (or any confidential helpers)

  • Secure deletion of unneeded data

While no method is 100% risk-free, we take reasonable steps to protect against loss, misuse, or unauthorised access.

6. How long do we keep your personal information? We retain it only as needed:

  • Client and pet records while you're an active customer

  • Financial/payment records for at least 7 years (Australian tax law requirement)

  • After that, we securely delete or destroy it.

7. Access, correction, and concerns You can request to view, update, or correct your information (or your pet's notes) at any time—just contact us (we may verify your identity).

If you have any privacy concerns, please reach out to us first. We'll address it promptly.

8. Changes to this policy We may update this policy from time to time. Check here (or on our website/comms) for the latest version. Continuing to use our services after changes indicates acceptance.

Contact us For privacy questions, access requests, corrections, or any concerns: Email: rascalstas@gmail.com Phone: 0474 569 400 Or message us directly.

By providing your information or booking/using our services, you agree to this Privacy Policy.

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