Terms and Conditions | Little Rascals

Terms and Conditions Rascals Mobile Pet Grooming Last updated: March 2026

These Terms and Conditions apply to all mobile pet grooming services and any merchandise purchases provided by Rascals Mobile Pet Grooming (referred to as “we”, “us”, or “our”). By booking an appointment, purchasing merchandise, or using our services, you (the client/owner) agree to these terms.

1. Services Provided We offer mobile dog grooming at your location (home, work, etc.) and sell related pet merchandise. Services include bathing, brushing, clipping, nail trimming, ear cleaning, and other standard grooming as discussed and agreed at booking. Prices are quoted based on breed, size, coat condition, and time required—final price may vary if additional work (e.g., heavy matting) is needed.

2. Bookings and Appointments

Bookings are confirmed via phone, text, email, or in-person.
We aim to arrive within a reasonable window (we'll communicate any delays due to traffic, previous appointments, or unforeseen issues).
We reserve the right to refuse or reschedule services if:
- Your pet shows signs of illness, parasites (fleas/ticks), open wounds, or unsafe behaviour.
- The location is unsafe or inaccessible.
- We reasonably believe grooming could harm the pet or groomer.

3. Pet Health and Safety

You confirm your pet is in good health, free from contagious conditions, and suitable for grooming.
We recommend pets are up-to-date on vaccinations and regularly vet-checked (though not mandatory).
You must disclose any known behavioural issues, allergies, injuries, or special needs before grooming starts.
We use safe, gentle techniques and restraint only as needed for safety. If a pet becomes aggressive or unsafe during grooming, we may stop the service—you'll pay for work completed (or a minimum fee covering our time/travel).
We are not veterinarians; we do not diagnose or treat medical issues. Any grooming-related concerns post-service should be checked by a vet.

4. Matting, Coat Condition, and Additional Fees

Quotes assume a well-maintained coat. Heavy matting, tangles, or poor condition may require extra time, de-matting fees, or a short clip/shave (at additional cost).
If matting is severe and unsafe to remove without harm, we may recommend a shave-down—you'll be informed and must agree before proceeding.

5. Payments

Payment is due on completion of service (or at time of merchandise purchase) via our EFTPOS machine (cash/card).
Full payment is required even if service is shortened for safety reasons.
See our separate Refund Policy: All sales/services are final—no refunds unless explicitly agreed in writing by us beforehand.

6. Cancellations and No-Shows

Cancel or reschedule at least 24 hours before the appointment to avoid a cancellation fee (up to $50 or travel costs incurred).
Less than 24 hours' notice or no-show may incur a fee (minimum $50 or actual costs).
We may cancel/reschedule due to illness, vehicle issues, weather, or other unavoidable reasons—we'll notify you as soon as possible and offer a new time.

7. Liability and Indemnity

We take every reasonable care with your pet, but grooming involves inherent risks (e.g., minor cuts from mats/clippers, stress reactions).
To the extent permitted by Australian Consumer Law, we are not liable for any injury, illness, death, loss, damage, or behavioural changes to your pet arising from grooming (except where caused by our gross negligence).
You indemnify us against any claims, costs, or losses arising from your pet's actions (e.g., biting, scratching, property damage) or pre-existing conditions.
We are not responsible for damage to your property (yard, home, driveway) during visits, except where caused by our proven negligence.

8. Merchandise Sales

All merchandise is sold as-is. Check for defects at purchase.
No returns/exchanges unless faulty (Australian Consumer Law applies for guarantees).
See our Refund Policy for details.

9. Australian Consumer Law Nothing in these terms excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) that cannot be excluded. Services come with guarantees that they will be provided with due care and skill, be fit for purpose, and completed in a reasonable time.

10. Privacy Your personal and pet information is handled per our Privacy Policy (available on request or via email).

11. Changes to Terms We may update these terms. The latest version applies to new bookings/services. Continued use after changes means acceptance.

12. Contact Us Questions or concerns? Email: rascalstas@gmail.com Phone: 0474 569 400

By booking or using our services, you confirm you've read, understood, and agree to these Terms and Conditions.